Level 2: Interpersonal - Haines Centre for Strategic Management
An Integrated Line of Business of The Haines Centre for Strategic Management

Level 2: Interpersonal

Coaching for Results

Why Coaching Skills are Vital

Developing your coaching skills as a manager and/or team leader will help you to become more effective in achieving results through your employees and optimizing their commitment and motivation. Just like champions in all areas of life, few employees realize their full potential without active and conscious coaching. This program will provide you with the tools and skill practice to increase your effectiveness as a coach.

 

Workshop Purposes:

  • To Identify effective and non-effective coaching behaviors
  • To state the 6 basic steps coaching steps
  • To determine when coaching is an appropriate action and when it is not
  • To identify common coaching barriers and state how to overcome each
  • To determine the most appropriate coaching style based on the employee’s level of competence and commitment
  • To select the type of coaching feedback appropriate for various situations
  • To give feedback to reinforce desired performance
  • To give feedback to improve undesired performance
  • To prepare and conduct a coaching discussion for each type of situation
  • To plan, carry out and debrief a developmental coaching discussion to develop an employee’s knowledge and skills
  • To plan how to monitor performance and keep it on track
  • To create a coaching action plan
  • To state the key steps in preparing for, holding and debriefing a developmental coaching session
  • To develop a plan for establishing a coaching partnership with employees
  • To set a goal/expectation(s) for a coaching session
  • To breakdown the tasks/skills to be developed into sub-tasks/skills
  • To prepare for a developmental coaching session
  • To carry out and debrief a developmental coaching discussion
  • To plan how to monitor performance and keep it on track
  • To prepare a coaching action plan for one or more employees

Workshop Benefits:
As a result of this workshop, you will be able to:

  1. Significantly enhance your effectiveness and confidence in coaching employees to perform at higher levels
  2. Provide more responsiveness and in coaching employees
  3. Significantly reduce ineffective performance and its costs to your business
  4. Improve employee motivation, commitment and responsibility for performance
  5. Develop a culture committed to high performance

 


Supervisory Change Management

Workshop Purposes:

  1. To learn the similarities and differences between how managers and supervisors experience change vs. their employees.
  2. To appreciate the difficulties of successfully managing and supervising others in a changing environment.
  3. To identify the supervisory role in successfully carrying out your organizational responsibilities and obligations in transition management.
  4. To learn the tools, tips and techniques to manage change and transition management successfully, and to practice critical skills in doing so.
  5. To develop the next few steps of change and transition management strategy–structure and process.

Workshop Benefits:
As a result of this workshop, you will be able to:

  1. Lead yourself through change first and foremost
  2. Lead change successfully for your unit and others you come in contact with
  3. Ensure your unit remains focused and successful on a daily basis throughout any change
  4. Deal successfully with all types of employee dysfunction as they go through change
  5. Teach change to others

 


Negotiations and Consensus Building

Workshop Purposes:

  1. To introduce participants to a common language, framework and skills for discussing negotiating structures, strategies and tactics –i.e., Principled-Centered Negotiations.
  2. To review the basic facilitator skills and understanding of Group Dynamics, the basics of the Rollercoaster of Change™ steps and the sequence that underlies all negotiations and consensus building.
  3. To conduct a self-assessment of the different approaches to each participant’s “Social Communications Style” (Wilson Learning’s) and its implications for each person’s strengths and weaknesses in communications, consensus building and conflict management.
  4. To understand and learn the skills and appropriateness of consensus decision making and consensus building vs. other decision styles (Which is appropriate and when?).
  5. To clarify in negotiations, the roles of participants, the concepts of interestbased/ principle-centered vs. positional bargaining, the actual bargaining structure and strategies (with an emphasis on Win-Win bargaining and “Getting to Yes”), as well as knowing when not to negotiate.
  6. To understand and conduct a self-assessment of the different approaches to conflict resolution resulting from the research-based, and highly popular “Kilmann-Thomas Conflict Instrument” and theory.
  7. To also understand when it is appropriate to use each conflict management approach and how to flex your preferred communications style to respond appropriately for consensus building.
  8. Through case studies, to integrate all the above concepts, instruments, theories and skills into a new way for employees and management to conduct their business in a more open consultative and effective fashion.

Workshop Benefits:
As a result of this workshop, you will be able to:

  1. Conduct a skillful negotiations process to achieve your aims.
  2. Resolve any conflict situation in which you find yourself.
  3. Skillfully facilitate conflict resolution between any two individuals or groups.
  4. Facilitate group consensus decision-making.
  5. Teach effective communications’ style and group dynamics to others.