Best Practices Report – International Quality Study
American Quality Foundation (AQF) and Ernst & Young
Summary of Study
- extensive statistical study
- 945 management practices over 580 organizations (84% response rate)
- in U.S., Japan, Canada, Germany
- automotive, banking, computer, health care industries
Best Practices Lead to High Performance (defined as:)
- Market performance (perceived quality index)
- Operations (productivity) performance (value-added per employee)
- Financial performance (ROA)
Only Three Universally Beneficial Practices
- Only three (3) universally beneficial practices with a significant impact on performance regardless of starting position (rest is a “fit” question of organization — environment — performance)
- Strategic Planning/Deployment (Implementation)
- Business Process improvement methods (if focused on the customer)
- Continuous broadening of your breadth and depth of leadership and management practices (to make additional gains in performance)
Background
Fundamental organizational activities — managing people, processes, technology, and strategy