Deming's 14 Steps to Quality

Deming’s 14 Steps to Quality

An Assessment

Our Current State?
(H-M-L)
   
__________
1. Drive out fear
__________
2. Eliminate quotas and numerical goals.
__________
3. Break down all barriers between departments.
__________
4. Eliminate inspection. Learn to build products right the first time.
__________
5. Institute a vigorous program of education and self-improvement.
__________
6. Remove barriers that rob workers of their right to pride of workmanship.
__________
7. Institute leadership: The aim of leadership should be to help people do a better job.
__________
8. Eliminate slogans, exhortations, and production targets.
__________
9. Adopt a new philosophy. This is a new economic age. Western managers must awaken to the challenge, learn their responsibilities, and take on leadership for change.
__________
10. End the practice of awarding business based on the price tag. Move toward a single supplier for any one item. Base this long-term relationship on loyalty and trust.
__________
11. Improve constantly and forever the system of production and service.
__________
12. Put everybody to work to accomplish the transformation.
__________
13. Institute job training.
__________
14. Create constancy of purpose toward improvement of product and service to become competitive and to stay in business and to provide jobs.

Adapted from USA Today, 11/15/90